BMC Atrium Orchestrator is an IT process automation solution that allows IT repetitive, manual tasks affects productivity—and innovation—of IT staff and users is leveraging self-service features to execute typical IT service requests, such. Use the Customer Support website at 4 BMC Atrium Orchestrator Development Studio User Guide Contents About this book Adding to the challenge is the fact that network, enterprise, and operating BMC Atrium Orchestrator automates manual tasks that span functional areas of your.
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Shift from costly Level 1 and Level 2 support to self-service automated fulfillment, such as for account unlock, password reset, access to systems and applications, and employee onboarding Integrate with leading service management software for process approval and compliance Save money and time by automating manual service desk processes Improve quality of service and customer satisfaction with consistent results.
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Integrating your service desk data internally and with partners helps foster communication, speed problem resolution, and improve customer satisfaction. High volumes of system, network, and application events can bog down your operations team with recurring problems.
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Servers are updated frequently with patches and configuration changes to improve performance or close security vulnerabilities. Create incidents and change requests automatically Automatically execute remediation and close out change records Create audit-ready, traceable processes to prove compliance Reduce application downtime from unplanned changes.
Use the machine learning capabilities in TrueSight Operations to identify automation guude Get a holistic view into the health and security of your IT orchetrator including security events Validate an event or fault, create an incident and change ticket, automatically execute remediation, and close out change record Accelerate MTTR mean-time-to-resolution while reducing human error and support costs Improve employee morale by reducing repetitive work Support collaborative development in GitHub and the BMC Community.
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TrueSight Orchestration is transforming digital enterprises. Deliver IT services faster, without manual touch.
TrueSight Orchestration – BMC Software
Organizations are modernizing their service desk operations with mobile access and newer web interfaces. TrueSight Orchestration works with TrueSight Operations Management and other event management solutions to take IT Operations from incident response to automated, proactive problem management. Simplify process compliance without administrative burden.
TrueSight Orchestration automates the resolution of recurring events that have standard orchestratlr processes. Consolidate data faster and easier by eliminating resource-intensive customization. Each of these changes must be tested, approved, and documented.
However, each call to the service desk requires human interaction, even bcm routine, repeatable tasks. Automate IT processes to accelerate service delivery while lowering cost.